Support Home Search Getting StartedScheduling 101Employee HelpTroubleshootingVideosLean Labor We are honored to serve your business. If you don’t find an exact answer here, please contact support@shiftagent.org.FAQFeaturesSchedulingSetupAvailabilityTradesEmployeesPositions Search Accounting Failed Payment Policy SMS Tokens Invoice HistoryMore from “Accounting”Availability Set an Availability Policy Entering Availability Examples of Employee Availability Availability Levels and Colors Responding to Availability Requests Availability Status types Availability AnaylsisMore from “Availability”Best Practices Scheduling Rhythm SMS Alerts for Managers Day Off Requests Without Stress Much Faster Scheduling Skill Levels and the Training Indicator Having Issues? Try this FIRST (clear cache) Print View - Taking advantage of two views at onceMore from “Best Practices”Budgeting Base Rates and Exceptions (pay rates) Productivity Calculation Pay Rates for Employees Trim Labor Lean Labor Reviewing Labor Goals Guide Bar for Weekly SchedulingMore from “Budgeting”Days Off Days Off - Grant Overrides Days Off Policy Over the Limit - Days Off Days Off - Report View Remove Day Off Request Request Response View (Days Off) Days Off LimitsMore from “Days Off”Employee Help Over the Limit - Days Off Cancel a Trade / Giveaway Employee Introduction Blank Screen - Won't Load SMS Commands Team Directory - Share or Unshare My Contact Team Directory - Request Someone's ContactMore from “Employee Help”Employees Base Rates and Exceptions (pay rates) Assign Positions Edit Employee Pay Rates for Employees User Levels Allocation of Employee Hours Employee Analytics - Shift DensityMore from “Employees”FAQ User Levels Smart Scheduling - Got interrupted Allocation of Employee Hours Prioritize Target Hours above Overtime threshold I need the day off but I'm already scheduled Having Issues? Try this FIRST (clear cache) Status of TradesMore from “FAQ”Features SMS Alerts for Managers Employee List for Managers (mobile) The Scheduling Calendar Print View (week view) Employee Card (smart scheduling) Recommendations: Select the Right Employee for Each Shift Store News AnnouncementsMore from “Features”Lean Labor Trim Labor Timeline Views Reviewing Labor Goals Draw Mode (add shifts by drawing) Adjust Templates to Match Benchmark HoursMore from “Lean Labor”Management Scheduling Rhythm Manager NotificationsMore from “Management”Mobile Employee List for Managers (mobile) Mobile Login Troubleshooting Download the Shift Agent App Store Schedule (mobile view) Working Today - (mobile view)More from “Mobile”News/Annoucements Store News from Mobile Device How to Send Store NewsMore from “News/Annoucements”Pay Rates Base Rates and Exceptions (pay rates) Productivity Calculation Company Profile Pay Rate ManagementMore from “Pay Rates”Positions Assign Positions Pay Rates for Employees Pay Rate Management Positions (skill-sets) Add Positions to an Employee Reordering Positions on the Schedule Page DepartmentsMore from “Positions”Publishing Print View - Taking advantage of two views at once Publishing What happens when I publish a schedule?More from “Publishing”Request Handling Days Off - Report View Remove Day Off Request Request Response View (Days Off) Days Off Limits Day Off Requests Without Stress Status of Days Off Manage Days OffMore from “Request Handling”Scheduling Productivity Calculation Trim Labor Lean Labor Timeline Views Connecting Shift Draw Mode (add shifts by drawing) Split a ShiftMore from “Scheduling”Setup The Sandbox - Demo Mode Employee Introduction User Levels Store Blueprint SMS Alerts for Managers Departments Create a Store AccountMore from “Setup”Smart Notes Smart Notes - IntroductionMore from “Smart Notes”Subscription PLUS Plan TEAM Plan BASIC plan Failed Payment Policy SMS Tokens Invoice History Credit Card ManagementMore from “Subscription”Team Communication Smart Notes - Introduction Store News from Mobile Device How to Send Store News Store News via Text SMS Tokens Team Directory - Share or Unshare My Contact Team Directory - Request Someone's ContactMore from “Team Communication”Templates Adjust Templates to Match Benchmark Hours Edit a Shift (published) Templates: How to Edit a Template Templates: How do I build one? Templates: How do I apply one?More from “Templates”Trades Cancel a Trade / Giveaway SMS Messaging for Trades and Giveaways I need the day off but I'm already scheduled Request Management Status of Trades Giving Away a Shift Trade Shifts EasilyMore from “Trades”Troubleshooting Blank Screen - Won't Load Smart Scheduling - Got interrupted Having Issues? Try this FIRST (clear cache) See the Calendar as a Whole Week Printing FAQs and troubleshooting (print view) Mobile Login TroubleshootingMore from “Troubleshooting”Tutorials The Sandbox - Demo Mode User Levels Smart Scheduling - Got interrupted Allocation of Employee Hours Calendar Settings & Advanced Delete a Shift (published) Delete a Shift (unpublished)More from “Tutorials”Uncategorized The 20 Minute Schedule Copy and Paste the Schedule Last Week - Consistency Remove Day Off Request Partial Days Off Menu (mobile) for Employees Draw Mode (add shifts by drawing)More from “Uncategorized”Updates Upgrades - June 2017More from “Updates”