Support and FAQ- 1. Our Scheduling Philosophy
- 2. Getting Started
- 3. Store Blueprint
- 4. Focus on People
- 5. Create a Store Account
- 6. The Sandbox – Demo Mode
- 7. Basic Store Information
- 8. Add Employee Contact Info
- 9. Departments
- 10. Adding Positions (managing positions)
- 11. Adding Employees to Position – Onboard Wizard
- 12. Entering Availability
- 13. Employee Profile (settings)
- 14. Schedule a Day
- 15. Employee Introduction
- 16. Scheduling Rhythm
Employee Profiles are one of the most important components to Shift Agent. This is a control center for helping each employee have the correct schedule.
Understanding Employee Activation
Tabs of the Employee Profile
- Dashboard – See their upcoming schedule and days off and other information
- Information – View and edit contact information
- Pay Rates – Add/Edit pay rates, including base pay rate and any exceptions
- Positions – Manage their positions, and set Skill Level for each position
- Availablilty – Add/Update Availability for this employee and set Target Hours
- Days Off – Manage Days Off
- Notes – See all notes referred to this employee (must have PLUS subscription)
- Settings – Make active or inactive, Set the User Level, allow/prevent trading for this individual employee, Contact Sharing settings, and manage notifications
Employee Profiles have a few settings that are important to understand.
- Control how the scheduler ranks them for getting shifts.
- Update their Profile Image ( you and they can both add/delete images)
- Make them Inactive (this pulls them from the active roster, and is useful for when they are no longer working for the store, or if they are on extended leave of absence)
- Empower them to have administrative control of Shift Agent (let’s them make the schedule)
Important: Shift Agent does not actually DELETE employees. The record of their activity is important for reports and accurate data. You can make them inactive to pull them from the rotation. Understanding Employee Activation
BEST PRACTICES:
It’s up to you how you maintain your profiles, but you will want to make sure that the settings are correct from time to time. Perhaps you will want to create a monthly or bi-monthly rhythm of verifying correct employee profile information for each of your people.