Target Hours

Target hours are one of the key settings that affect Shift Agent’s recommendations for when you are filling shifts.  This setting directly affects the distribution of hours to employees.  As you build the schedule, you will be able to visualize the allocation of hours to each of your employees.

Target hours is a number of hours that you set for how many hours you would prefer to have this employee work.  It is a setting that only managers can input, and it is connected to the employee’s availability.  The two settings (availability and target hours) actually work together to configure that employee’s level of recommendation for each shift.

For example:

  • An employee with 35 target hours will be recommended for shifts more often than an employee with 25 target hours.
  • The default setting for every new employee is 20 target hours.

Target hours does NOT cause you to be unable to schedule someone.  You can always schedule whomever you want.

Changing Target Hours:

  • You can set target hours in the employees Availability Settings. You can change the target hours to any number that you want.  Once you type the number or click the up and down toggle arrows, the setting is in fact changed.  You will receive a quick notification to that effect to let you know that the changes are saved.
  • You can also change target hours directly in the Smart Scheduling window for any particular employee.
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Target hours vs. Employee Desired Hours:

Target hours is a manager-set number that affects the scheduling.  Employee Desired Hours is a request from the employee, and it can help managers to see if their may be a discrepancy between what the employee is hoping for, and what you are planning to do.

Employee Desired Hours do NOT affect the scheduling.  They are just a reference point for you.