Support and FAQShift Agent has three User Levels. You can set the user level for each employee from their individual employee profile. You can quickly see who has which user level by using the Permissions sort on the Employee List page.
The three levels are:
- Employee
- Manager
- Admin
Feature Access for each User Level
A MANAGER can do everything an employee can do, and an ADMIN can do everything that a manager can do.
Employee
| View Schedule |
| Post and Respond to Notes |
| Request Trades |
| Request Days Off |
| Request Availability Updates |
| Respond to Store News |
| Text Message the Team |
| View Opt-In Team Directory |
Manager
| Build & Modify the Schedule |
| Respond to Trades |
| View Days Off Requests |
| Comment on Availability Updates |
| Send Store News |
| View Full Team Directory |
| View Star Ratings for employees |
| Average Labor Costs (but not real pay rates) |
Admin
| Approve Days Off Requests |
| Approve Availability Updates |
| Set User Levels |
| Pay Rates – View and Set |
| Modify Store Profile Settings |
| Modify Store Positions/Depts |