Shift Agent has a credit card on file for all subscription charges and SMS Token purchases.  A record of all charges is kept in your invoice history.

To update or change your credit card:

• Navigate to the Store Profile page.
• Click the Subscription tab
• Click on the tab that says, “Add Payment Method”
• Input the information into the secure form. (Stripe provides you with the most stringent level of security certification available.)

Issues:

My card failed:

• If your card is failed, you will see a Red X icon next to the card.
• You may be able to see a short statement about why on the most recent invoice.  Click on the Invoice History tab on the Manage Subscription area to find your most recent invoice.
• You will also receive an email reminder to update the card.
• If you enter a new card, you will see a green check mark icon if the card goes through.
• The new card will take effect, and all future charges will go to the card shown here on file.
• The most recent invoice will attempt to be repaid automatically (may take a few minutes to process)

Note:

All invoices in the past will reflect transactions for the card on file at the time.  Future transactions will utilize the current card listed on file.