Support and FAQCategory: Request Handling
Availability Request Exception
Here is how to grant availability exceptions.
Day Off Requests Without Stress
With Shift Agent, you can set a Days Off policy and have the system enforce that policy. Set your Days off policy (advance notice requirement, etc) Manage Soft Limits for how many requests you think you can allow on each day of the week The Basics: Shift Agent is designed to help you place the responsibility […]
Days Off – Report View
Shift Agent presents the Days Off report in a graphical way. It allows you to see real time stats and answer all kinds of questions about the trends in requests. Explanation of the report: On a given day, there are a number of things that the report is relaying to you: The limit for the […]
Days Off Limits
Shift Agent allows you to create some boundaries for Day Off requests that we call Soft Limits™. There are three main parts to how Shift Agent give you control of Day Off requests: Days Off Policy Soft Limits – explained in this post Overrides & Exceptions Employees still have the option to submit requests that are […]
Manage Days Off
Shift Agent is provides powerful Days Off management tools that empower you to control the flow of communication. View all requests in the Days Off Calendar by Pending, Report (history) and the Calendar List view. You can also set limits for days of the week for the number of requests you can approve on […]
Remove Day Off Request
In the event that a Day Off request is no longer needed by one of your employees, a MGR can remove the request. (Employees have the option to cancel their request themselves if it is no longer needed. Effectively, this allows them to make themselves available again.) Removing the request will cause Smart Scheduling to reconsider the […]
Request Response View (Days Off)
The Days Off Response window is packed with useful information to help you make the right decision for each request. There are four important areas we will draw your attention to with regard to managing days off. Your responses to requests are implemented throughout the scheduling system via Smart Scheduling. Overview of Features View Requests […]
Status of Days Off
On an employee profile, you can see the status of each Days Off request. The following are the various statuses that a Day Off request may have: Pending: The request has been submitted, but a manager has not yet responded. (the employee cannot assume the request has been granted or denied, and should be prepared […]